Privacy Policy
Last updated: September 2026
1. About This Policy
Your privacy matters to me. This Privacy & Cookie Policy explains what personal information may be collected when you visit this website, how that information is used, and the steps taken to protect it.
This website is intended to provide information, education, free resources, and a way to learn more about working with me, Emma Jack.
This policy applies specifically to information collected through this website. It does not govern information collected separately in connection with physiotherapy services or through third-party platforms such as Jane.
2. Who We Are
This website is operated by Emma Jack.
For questions about this Privacy & Cookie Policy or how your personal information is handled, please contact:
Email: emma@pressplayendo.com
Website: pressplayendo.com
Personal information is handled in accordance with applicable Canadian privacy laws.
3. Information Collected Through This Website
The amount of personal information collected through this website is intentionally limited.
Information You Choose to Provide
If you contact me through the website contact form, I may collect:
your name;
your email address; and
any information you choose to include in your message.
This information is collected so that I can review and respond to your inquiry.
Submitting a contact form does not subscribe you to an email marketing list. I don’t currently use information submitted through the website for newsletter or email-marketing purposes.
This website contact form is not intended for the collection of personal health information. Please do not include detailed medical information, health records, or other sensitive health information in your message.
Free Resources and Downloads
Resources and PDFs available on this website are provided free of charge and do not require you to provide your name, email address, or other personal information in order to access or download them.
You are not required to create an account or register to access these resources.
4. Physiotherapy Services and Personal Health Information
Physiotherapy services are not provided directly through this website.
If you choose to pursue physiotherapy services with Emma Jack, booking, intake, consent forms, clinical documentation, and other information related to your care are managed separately through Jane App, a third-party practice-management platform.
Personal health information collected in connection with physiotherapy care is subject to separate privacy, consent, record-keeping, and professional requirements and is not collected through this website.
Please review Jane's own privacy information for details about how information submitted through its platform is handled.
5. How Information Is Used
Personal information submitted through this website may be used to:
respond to your question or inquiry;
communicate with you about something you have requested;
maintain appropriate records of correspondence;
operate, maintain, and improve the website; and
comply with applicable legal obligations.
Your contact information will not be added to a marketing or newsletter list simply because you contacted me.
If email marketing is introduced in the future, you will be given a separate opportunity to choose whether you would like to subscribe.
6. Squarespace and Other Service Providers
This website is hosted by Squarespace.
Squarespace may process certain information on my behalf in order to host and operate the website. Information submitted through a Squarespace contact form may be processed or stored by Squarespace and may also be sent to the email address connected to the form.
Squarespace may also automatically collect certain technical and usage information when you visit the website, such as information about your browser, device, IP address, pages visited, traffic sources, and interactions with the website.
I may also use other service providers where reasonably necessary to operate the website or communicate with you. These providers are only given access to information required to provide their services.
Some service providers may process or store information outside of Canada and, where this occurs, information may be subject to the laws of the jurisdiction in which it is processed or stored.
7. Cookies and Website Analytics
Like many websites, this website uses cookies and similar technologies.
Squarespace uses certain cookies that are necessary for the website to function properly. Squarespace may also use analytics and performance cookies to provide information about how visitors interact with the website, such as page views, traffic sources, and general website activity.
This information helps me understand how the website is being used and improve its content and functionality.
Analytics information is not used by me to identify individual visitors who access the website or download free resources.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
Additional information about Squarespace's privacy and cookie practices is available through Squarespace.
8. How Information Is Shared
I do not sell or rent your personal information.
Personal information may be shared only when reasonably necessary, including:
with service providers that help operate this website or provide related technology;
when you have asked or authorized me to share it;
when required by law, regulation, court order, or another legal process; or
where reasonably necessary to protect legal rights, safety, or security.
9. How Information Is Protected
Reasonable administrative and technical safeguards are used to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.
However, no website, email system, or internet transmission can be guaranteed to be completely secure. For this reason, please avoid sending sensitive personal or health information through the general website contact form.
10. How Long Information Is Kept
Personal information submitted through the website is kept only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, or to meet applicable legal obligations.
When information is no longer reasonably required, it may be securely deleted or destroyed.
This section applies to information collected through this website and does not replace separate record-retention requirements that may apply to physiotherapy records.
11. Your Privacy Choices and Rights
You may contact me to:
ask what personal information I hold about you;
request access to or correction of your personal information;
withdraw consent where information is being processed based on your consent;
request deletion of personal information where legally permitted; or
ask a question or raise a concern about how your personal information has been handled.
Some information may need to be retained where required by law, professional obligations, or legitimate record-keeping requirements as it pertains to physiotherapy only.
Privacy requests can be sent to emma@pressplayendo.com.
12. Third-Party Websites
This website may contain links to other websites, resources, booking platforms, or third-party services.
Once you leave this website, the privacy practices of those third parties apply. I encourage you to review the privacy policies of any third-party website or service before providing personal information.
13. Children
This website and its services are not specifically directed toward minors, and I do not knowingly use the website to collect personal information from children.
14. Changes to This Policy
This Privacy & Cookie Policy may be updated from time to time as the website, services, technology, or legal requirements change.
The most current version will always be posted on this page with the date it was last updated.
15. Contact
If you have questions, concerns, or requests related to privacy or this policy, please contact:
Emma Jack
Email: emma@pressplayendo.com